Demelza's Charity Shops
Shopping at Demelza's charity shops is not only a great way to pick up some bargains, it's also a way of helping us raise vital funds for our hospices and enable us to support hundreds of children and young people with serious or life-limiting conditions every year.
Our charity shops
Demelza shops are not just standard charity shops - they are treasure troves to explore! Visit our retail warehouse in Maidstone, the media at Canterbury, Herne Bay’s media hub, and Sheerness children’s shop. Find your nearest of our 30 shops!
Demelza online shop
We have our very own Demelza shop online! We’re all used to shopping online these days, so we've made it easy for you to support us from the comfort of your home. View our range of new and bought in goods right here.
Online shopping
As well as our own online shop, there are ways you can support Demelza when shopping online elsewhere too. Find out more about how easy it is!
What can I donate to Demelza's charity shops?
Every shop is different, from what they look like to where they are and what they sell - and so is what you can donate.
We appreciate your donations and your support but unfortunately we can’t sell everything, and it can cost us money to dispose of things that our charity shops cannot use. We know that you want to help us and make it as smooth as possible. That’s why we have created a list of what you can and can’t donate at our shops, and how to do it.
Retail e-commerce policy
Our full retail e-commerce policy is available for you to read.
Our FAQ's
We are now accepting donations at all open shop locations. You can check our full list of items we are able to accept, and those we are unable to accept. You can help us further by considering whether they are in a good, clean condition and in working order before bringing them in. If you're wanting to donate furniture or bulkier items, please take a look at our Furniture collection page, or alternatively, you can email at furniture@demelza.org.uk.
There may be occasions where our shops are unable to accept donations due to capacity, waste costs and safety but you can find alternative Demelza locations to donate to.
Please don't forget to Gift Aid your donation if you can, to help make your donation go further!
We are able to offer collection and delivery (subject to driver availability and location) on furniture and bulky items and would request that a doorstep service is in place where possible. These must be prearranged in advance.Â
If you are interested in our collection or delivery service please visit our furniture collection page for more information, or email furniture@demelza.org.uk to arrange.
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We do not collect donations from houses, apart from prearranged furniture collections.
Please be aware that we do not currently distribute or collect charity bags door-to-door. If you do receive a charity bag claiming to be from Demelza Hospice Care for Children, please let us know by emailing websiteemails@demelza.org.uk in the first instance.
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We can exchange or refund any item purchased from our Demelza charity shops provided they are returned with tags and a full receipt within 28 days. Refunds will be issued in the same way the purchase was made, so if you paid on a card please ensure you bring the correct credit or debit card along with you.
For furniture, please contact the furniture store that you purchased from directly.
Our donation shed at Demelza Kent is no longer open for donations. This is due to our central distribution centre in Maidstone closing recently, meaning we're unable to transport and process these donations.Â
Your closest donation points to our Kent site are Sittingbourne and Rainham Demelza shops, both of which are happy to help!
You can email queries to trading@demelza.org.uk or call our mainline on 01795 503110.
Alternatively, we have lots of information on our website about how what, and when you can donate to us which is worth checking first.
We are sorry that we will not be able to accept all donations due to suitability and our own capacity. Please, do check your own local council website for advice on guidance on recycling centres, or approach other charities that may need your particular items. As always, thank you so much for thinking of Demelza.
Our shops are able to take donations during their opening hours, however, there may be occasions where volumes of donations are high and they do not have the capacity to accept any more items. We recommend calling ahead to your local Demelza charity shop to ensure they have the space to accommodate your donations.