Due to the location and the mobile signal at the Cathedral, physical tickets will be sent to you prior to the event. These will arrive approximately two weeks before the event.

If you book your tickets closer to the time of the event, you may need to collect them on the door.

The doors to the Cathedral will open between 6.45pm and 7pm, the Celebration of Christmas will begin promptly at 7.30pm. The event will end at approximately 9pm. 

Please be aware that if you arrive after 7.30pm, you may not be able to sit in your allocated seat. If the event has sold out, we may not be able to allow entry to the Celebration of Christmas. 

When registering, you will be able to let us know if you have any accessibility requirements. A member f the team will then call you to make sure that we have all of the information we need to assist you on the evening. 

Due to the nature of this event including the venue and timings, it may not be suitable for children to attend the Celebration of Christmas. 

Unfortunately we are unable to allow guests to choose their seats, we allocate seating on a first come, first serve basis. 

If you are booking as a group, we recommend you book these tickets at the same time to avoid your booking being separated. If you add additional tickets to your booking, there is no guarantee that these will be seated together. 

If you would like to add additional tickets, we would recommend you contact us first to enquire if seating your booking together is possible.

If you arrive after 7.30pm, you may not be able to sit in your allocated seat. If the event has sold out, we may not be able to allow entry to the Celebration of Christmas. 

Canterbury Cathedral does have toilet facilities which are located outside the Cathedral near the Canterbury Cathedral Lodge Hotel.